1. Introduction
At Capital Packaging LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit capitalpackaging.us or place an order with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
Personal Information
- Full name
- Business name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment processors, we do not store card details)
Order & Design Information
- Product specifications, quantities, and customization details
- Artwork, logos, and design files submitted for production
Technical Information
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website or source
- Device type and operating system
Communications
- Emails, messages, and quote requests submitted through our website or directly to our team
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including production, shipping, and delivery
- Communicate with you regarding your order status, quotes, and inquiries
- Send transactional emails such as order confirmations, invoices, and tracking updates
- Improve our website and services based on usage patterns and feedback
- Send marketing communications about new products, promotions, or updates — only with your consent
- Comply with legal obligations and resolve disputes if they arise
- Prevent fraud and protect the security of our website and customers
4. How We Share Your Information
Capital Packaging LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: trusted partners who assist us in operating our website, processing payments, or fulfilling and shipping orders (e.g., payment processors, shipping carriers). These parties are contractually obligated to keep your information confidential.
- Legal compliance: if required by law, court order, or government authority
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. For full details on how we use cookies, please refer to our Cookies Policy at capitalpackaging.us. You can manage your cookie preferences through your browser settings at any time.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. All sensitive data, including payment information, is transmitted over SSL-encrypted connections.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, and dispute resolution requirements. Order and customer records are typically retained for a minimum of 5 years in accordance with standard business practices.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: quest a copy of the personal information we hold about you
- Correction: request that we update or correct inaccurate information
- Deletion: request that we delete your personal data, subject to legal obligations
- Opt-out: unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
- Data portability: request your data in a portable format where applicable
To exercise any of these rights, contact us at support@capitalpackaging.us
9. Children’s Privacy
Our website and services are intended for business and adult use only. We do not knowingly collect personal information from anyone under the age of 13. If you believe a minor has submitted personal information to us, please contact us immediately and we will take steps to remove it.
10. Third-Party Links
Our website may contain links to third-party websites. Capital Packaging LLC is not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party website you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Capital Packaging LLC capitalpackaging.us Email: support@capitalpackaging.us Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)
