At Capital Packaging LLC, we are committed to ensuring our customers are fully satisfied with their custom packaging orders. We encourage customers to thoroughly evaluate their goods upon arrival and reach out to us promptly so we can resolve any issues quickly.
Return Time as a Standard
If a customer wishes to apply for a refund, they may do so within 3 days of receiving the shipment by contacting us via our website. Item returns must be unopened and undamaged at the time of return. Returns that do not comply with our return policy will be rejected, and the order will be sent back to the original shipping address.
Capital Packaging LLC offers a wide variety of fully customized products, including custom boxes and mylar pouches, tailored to each client’s specifications. In the case of damaged or non-conforming products, customers should notify us immediately if their order does not meet their approved criteria and specifications. Upon receiving your order, you are required to email us at isupport@capitalpackaging.us within 3 working days of receipt.
DOA (Dead on Arrival) Policy
All claims for damaged, missing, or incorrect items must be reported to us within 3 working days of delivery. Please inspect your order carefully upon arrival. It is your responsibility to inspect the shipment within the specified timeframe and notify us of any issues as soon as possible. Please note that minor scratches and slight color variations are considered normal in custom print production and are not covered under this policy.
Return Shipping Costs
If the error is determined to be on the customer’s side, a refund cannot be issued. However, if the defect is determined to be Capital Packaging LLC’s fault, we will provide a free reprint of the order at no additional cost. Our management team will assess and determine the cause of any defect.
To qualify for a reprint, the customer must return the entire order within 7 working days at their own expense, along with any necessary documentation, product samples, and digital images clearly showing the issue. If the error is on the client’s end and a refund is still requested, the printed job must be returned; a chargeback will be issued only after setup and shipping costs have been deducted.
Returns & Refunds
Once your returned item has been received and inspected, we will send you an email notification confirming receipt. We will also inform you whether your refund request has been approved or rejected. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a standard processing timeframe.
Late or Missing Refunds
If you have not yet received your refund, please take the following steps: first, check your bank account; then contact your credit card company, as posting may take several business days; then follow up with your bank directly. If you have completed all of these steps and still have not received your refund, please contact us at support@capitalpackaging.us.
Return Shipping Information
Return shipping costs are the sole responsibility of the customer. Original shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refund total. Delivery times for reprinted or exchanged products may vary depending on your location.
Need Help?
For any questions regarding returns or refunds, contact us at support@capitalpackaging.us – we’re happy to help.
